Qualtrics

Qualtrics provides researchers with an intuitive platform to create, distribute, and analyze surveys. It supports advanced survey design, robust data collection, and detailed analytics. Integration with other tools and collaborative features enhance its utility for research teams.

Licensing is available for researchers, faculty, staff, and students at the University of Central Florida at no additional cost under our university-wide site license.

Contents

• How to get access to Qualtrics and publish surveys
• Using Qualtrics
• Learning Qualtrics with on-demand courses
• Qualtrics support

How to get access to Qualtrics and publish surveys

1. Submit the Qualtrics Access/Upgrade ticket to UCF IT
2. Follow the instructions from UCF IT to activate your Qualtrics license. This is required in order to publish surveys.

Using Qualtrics

Please note that although you may be able to access Qualtrics through UCF Single-sign-on (SSO), you need to activate your license in order to publish surveys. See How to get access to Qualtrics and publish surveys. Users with Qualtrics access can log in here.

Research Cyberinfrastructure recommends accessing Qualtrics using the latest version of Google Chrome browser for an optimal experience. View list of all compatible browsers here.

Learning Qualtrics

• On Demand Courses
• Quick Start
• Best Practices for Survey Design for Researchers
• Anonymizing Surveys
  1. You can use Anonymous Links for distributing your survey without collecting any identifying information.
  2. Note that Anonymous Links collect IP addresses – to disable this, select the Anonymize Responses setting in survey options.

Qualtrics Support

If you are unable to publish surveys after completing the upgrade/access request ticket please contact UCF Information Technology by submitting a ticket.

Please review the following topics to determine where to submit your support request.

• General Qualtrics Issues
• Research Cyberinfrastructure Support

General Qualtrics Issues

The Qualtrics survey platform is managed by our partners at UCF Information Technology (UCF IT). UCF IT is the primary technical support team for the Qualtrics survey platform and is the point of contact for this vendor. Please submit a support ticket to UCF IT for the following topics:

• Unable to publish surveys after completing the upgrade/access request ticket
• Unable to share surveys
• Platform features unavailable or not functioning as expected
• Login/account/access issues
• Accessing surveys owned by former students/staff
• Need support or assistance directly from Qualtrics

Research Cyberinfrastructure Support

The Office of Research Cyberinfrastructure provides specialized technical assistance for researchers using Qualtrics. We are unable to assist with general Qualtrics issues. Our team can assist with the following topics:

• Survey security best practices
• Survey design and flow troubleshooting
• Data pipelines (ETL, automation) for survey responses
• Qualtrics REST API usage